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Administrative Reforms & Public Grievances

Mr. Alok Rawat

Secretary's Profile

Past Secretaries:

Mr. N Ravi Shanker (Profile)

Mr. Sanjay Kothari (Profile)


Excellence in governance for the benefit of all citizens.



To foster excellence in governance and pursuit of administrative reforms through:Improvements in government policies, structures and processPromoting citizen-centric governance with emphasis on grievance redressalInnovations in e-Governance.Documentation and dissemination of best practices

Departmental Website

The Department of Administrative Reforms and Public Grievances is the nodal agency of the Government of India for administrative reforms as well as redressal of public grievances relating to the states in general and those pertaining to Central Government agencies in particular. The Department endeavors to document and disseminate successful good governance practices by way of audio-visual media and publications. The Department also undertakes activities in the field of international exchange and cooperation to promote public service reforms.

  • Promoting administrative reforms in government policies and processes as per recommendations of Administrative Reforms Commission (ARC)
  • Formulation of policy and coordination of issues relating to redress of grievances
  • Dissemination of governance knowledge and best practices
  • Promoting reforms through e-Governance


Outcome/ Impact of department/ ministry Jointly responsible for influencing this outcome / impact with the following department (s) / ministry(ies) Success Indicator Unit FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16
1. Improved redressal of public grievances received by DAR&PG through CPGRAMS only. Jointly with Central Ministries/Departments. A composite index to be evolved TBD N/A TBD TBD TBD TBD
2. Improved system of governance. State Governments /Union Territories and Knowledge partners Issue of statewise status report on implementation of ARC recommendations Number NIL NIL 15 20 25
3. Effective Promotion & implementation of Administrative Reforms. Central Ministries/Departments Issue of consolidated performance report on Ministries Number NIL NIL 10 15 20


Results-Framework Document