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Ms. Kavery Banerjee

Secretary's profile

Past Secretaries

Ms. P. Gopinath


India Post's products and services will be the customer's first choice


To sustain its position as the largest postal network in the world touching the lives of every citizen in the country. To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability. To provide services to the customers on value-for-money basis. To ensure that the employees are proud to be its main strength and serve its customers with a human touch. To continue to deliver social security services and to enable last mile connectivity as a Government of India platform

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For more than 150 years, the Department of Posts (DoP) has been the backbone of the country’s communication and has played a crucial role in the country’s socio-economic development. It touches the lives of Indian citizens in many ways: delivering mails, accepting deposits under Small Savings Schemes, providing life insurance cover under Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) and providing retail services like bill collection, sale of forms, etc. The DoP also acts as an agent for Government of India in discharging other services for citizens such as Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) wage disbursement and old age pension payments. With 1, 55,015 Post Offices, the DoP has the most widely distributed postal network in the world.

  1. Modernise and consolidate the network
  2. Provide best in class customer service
  3. Improving the reach of Postal Service
  4. Develop Financial Services
  5. Grow in exisitng Business and new Business
  6. Develop Professional Workforce
  7. Draft National Postal Policy
Outcome/ Impact of department/ ministry Jointly responsible for influencing this outcome / impact with the following department (s) / ministry(ies) Success Indicator Unit FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16
1. Improved access to Postal services   By opening of Franchisee outlets in Urban areas No. 545 255 200 200 200
    Infrastructure equipment to EDBOs No. 943 14824 10000 10000 10000
    Modernize & IT enable Post Offices to deliver better , speedier and wider range of postal and financial services to the people No. TBD TBD TBD TBD TBD
2. Increased mobilization of funds through small savings schemes M/o Finance Number of Accounts in all schemes No. in Crore 26.01 27.20 27.85 28.36 28.64
3. Facilitate functioning of Govt. schemes Ministry of Rural Development, State & Central Govts, Ministry of statistics & Program Implementation Old Age Pension Beneficiaries (IGNOAP/IGNWPS/IGNDPS) -Number of Accounts No. 64.22 69.67 TBD TBD TBD
    Number of benefifiaries- MGNREGA No. in crore 5.36 5.63 5.75 5.85 5.95
4. Improved access to Financial services M/o Finance Increase over previous year premium income (PLI/RPLI) % 14 23 25 25 25
5. Market share in Competitive sector (vis-à-vis courier) M/o Statistics Mkt. Share in competitive sector viz. courier in money transfer, international Parcel delivery % Nil 15.1- 18.3 19-20 19-20 19-20


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