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Ex-Servicemen Welfare

Ms. Sangita Gairola

Secretary's Profile


Well-being of the Retired Armed forces personnel/their dependents and sensitized general public about their potential and the positive role played by Ex-servicemen in nation building.


Formulation of policies and schemes for the welfare of Ex-servicemen / dependents. Timely redressal of pension grievances, ensuring quality health care, resettlement and rehabilitation of Ex-servicemen/ dependents and promoting activities that depict the positive role played by Ex-servicemen in society.

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In view of the ever expanding population of ESM and widows, there has been persistent demands from service Hqrs. And various associations for a separate department to look after the welfare, resettlement and rehabilitation of ex-servicemen (ESM), war widows and their dependents. In 1986 a decision was taken to create an independent resettlement division in the Department of Defence.
Accordingly, a new Department of Ex-servicemen Welfare (ESW) was set up in September, 2004 within the Ministry of Defence. This Department formulates various policies and programmes for the welfare and resettlement of Ex-servicemen (ESM) in the Country.
This Department has two Divisions viz., the resettlement Division and the Pension Division and has 3 attached offices namely (i) Secretariat of Kendriya Sainik Board (KSB), (ii) Directorate General (Resettlement) (DGR) and (iii) Ex-servicemen Contributory Health Scheme (ECHS) Organisation.
The Kendriya Sainik Board (KSB) is responsible for the welfare of Ex-servicemen (ESM) and their dependents and also for administration of welfare funds. The KSB is assisted in its task by 32 Rajya Sainik Boards (RSBs) and 355 Zila Sainik Boards, which are under the administrative control of respective State Governments/Union Territory Administrations. The Government of India bears 50% of the expenditure incurred on the organisation of RSBs while the remaining 50% is borne by respective State Governments, welfare and resettlement of ESM being a joint responsibility of the Central Government and State Governments.
The office of Directorate General of Resettlement (DGR) implements various policies/Schemes/programmes of the Department of Ex-Servicemen Welfare (ESM) like pre and posts retirement training, re-employment, self-employment etc. The Directorate General of Resettlement also has five Director Resettlement Zones (DRZs), one in each of the five Army Commands.
Ex-servicemen Contributory Health Scheme (ECHS) take care of the health and medical care of ESM pensioners and their dependents
  1. Improvement in procedures related to delivery of medical benefits to ESM
  2. Strengthening mechanism /systems for ESM welfare
  3. Resettlement and rehabilitation of Ex-Servicemen
  4. Financial assistance under welfare schemes
  5. Strengthening of grievance redressal mechanism
  6. To conduct media campaign to highlight the role of Ex-servicemen in society
  7. Revision of Pension Regulation
  8. Improved data of Ex-Servicemen/dependents
Outcome/ Impact of department/ ministry Jointly responsible for influencing this outcome / impact with the following department (s) / ministry(ies) Success Indicator Unit FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16
1. Improved well being of Ex Servicemen/their dependents through better medical care Military Hospitals, Civil Empanelled hospitals. Number of ECHS Polyclinics per one lakh ECHS Beneficiaries. No. 6.95 7.88 9.47    
    Number of Districts where ECHS Polyclinics exist. No. 256 287 339    
    Average time taken for approval of Hospital Bills in the online billing system. Days   30 20    
2. Better appreciation amongst general public of the role played by Ex Servicemen. Doordarshan An awareness index shall be developed and measured regarding ESM and their role through sample survey            
3. Increased employment of Ex-Servicemen in private/public sector. All State/UT Govts. and Central Govt. Ministries/Department having Public Sector Undertakings under them. Percentage increase in number of Ex-servicemen employed over the previous year. % -26.96 20.58 8.51    


Results-Framework Document