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Consumer Affairs

Mr. Keshab Desiraju

Past Secretaries

Mr. Pankaj Agarwal


Our vision is to protect the rights and interests of consumers, to spread awareness about consumer rights, duties and responsibilities and to promote consumer welfare by strengthening consumer movement in the country.


We will fulfill our mission through progressive consumer related legislations and effective implementation of various consumer welfare schemes. Active participation of State Governments, academic and research institutions, schools and voluntary organizations is envisaged to create a vibrant consumer movement in the country. Strict standards for consumer products are developed and enforced. Price stability is ensured through effective use of legislation and direct market intervention.

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The Department of Consumer Affairs under Ministry of Consumer Affairs, Food and PD is responsible for the formulation of policies for Consumer Cooperatives, Monitoring Prices, Consumer Movement in the country and Controlling of statutory bodies like Bureau of Indian Standards (BIS) and Weights and Measures

  1. Enhancement of awareness of consumers about their rights and responsibilities
  2. Provision of effective, inexpensive and speedy redressal system to consumers
  3. To augment infrastructure of enforcement machinery of Legal Metrology Department of States/UTs and implementation of the Legal Metrology Act, 2009
  4. Strengthening of National Test House (NTH) laboratories
  5. Efficient Regulation of Commodity Futures Markets
  6. Strengthening of Forward Markets and Forward Markets Commission
  7. Formulate Standards and strengthen Conformity Assessment of Products and Services
  8. To promote and protect the interests of consumers through various Schemes
  9. Completion of an independent evaluation of NTH Lab
  10. Implementation and regulation of Essential Commodities Act
  11. Monitoring of prices of Essential Commodities
Outcome/ Impact of department/ ministry Jointly responsible for influencing this outcome / impact with the following department (s) / ministry(ies) Success Indicator Unit FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16
1. Effective Redressal of Consumer Grievences DAR&PG Percentage of grievances addressed timely % 63.2 80.7 85 90 93
2. Improved regulation of Commodity Futures Markets Forward Markets Commission, Mumbai Value of transaction in Lakh crore Rupees No. 119.49 181.26 280 428 850
    Transaction of metals, minerals and ores (in lakh crore rupees) No. 104.93 159.30 125.42    
    Other articles including agri products, food grains etc ( in lakh crore rupees) No. 14.56 21.96 18.76    


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