Printer-friendly versionOur experience in designing and implementing performance management systems has led us to the conclusion that perception of a government is determined by the following heuristic relationship:
Perception of Government Performance = 1 + 22 + 33
Where:
1 = Actual Achievements against targets
2 = Quality Citizen / Client Interface
Management
3 = Effectiveness of Grievance Redress
Mechanism
Our group has vast experience in implementing an effective grievance redress system in government departments and organizations. We can assist in the design and implementation of a robust GRM system.
