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Summary of ISO 9001:2008 in informal language

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  • The quality policy is a formal statement from management, closely linked to the business and marketing plan and to customer needs
  • The quality policy is understood and followed at all levels and by all employees. Each employee works towards measurable objectives.
  • The business makes decisions about the quality system based on recorded data.
  • The quality system is regularly audited and evaluated for conformance and effectiveness.
  • Records show how and where raw materials and products were processed to allow products and problems to be traced to the source.
  • The business determines customer requirements